Terms & Conditions

 

Cheap Holidays Tenerife Terms and Conditions

Your access to and use of the Cheap Holidays Tenerife web site is subject to these Terms and Conditions, which we may update from time to time. The onus is on you to periodically review these terms for applicable changes. Your use of this site after we post any changes to these terms constitutes your agreement to those changes. If you have any questions about these terms, you can let us know by e-mailing Cheap Holidays Tenerife at Info@Cheap-Holidays-Tenerife.com or by writing to us at:

Cheap Holidays Tenerife
CC Fañabe Plaza 340
Avda Bruselas
38660 Costa Adeje
S/C de Tenerife

Monster Group (Travel) SLU t/as Cheap Holidays Tenerife is a company registered in Tenerife, Canary Islands with registered CIF number: B-76539022


1. THE USE OF OUR WEB SITE BY CHILDREN

1.1 Children under the age of 13 are not permitted to register to use the interactive features of our web site such as signing up for e-mail notifications or any other features which collect personal information. Please refer to our Privacy Policy for information on the types of information we collect in the registration process from children that are between the ages of 13 and 17.

2. WEB SITE CONTENT

2.1 All content on the Cheap Holidays Tenerife web site, including art work, graphics, images, screen shots, text, Cheap Holidays Tenerife downloadable files, trademarks, logos, product and character names, slogans, and the compilation of the foregoing is the property of Cheap Holidays Tenerife and its licensors and is protected in the U.K. and internationally under trademark, copyright, or other intellectual property laws. Third party content, including trademarks, trade names, characters, and trademarks and copyrights is the property of the third parties that market or license that content, and is used by Cheap Holidays Tenerife subject to license, or subject to the provisions of trademark law. Users of the Cheap Holidays Tenerife web site are expressly forbidden to misuse any Cheap Holidays Tenerife content or any third party content that appears on the web site.

2.2 You agree not to display or use any Content for any commercial purpose, in any publications, in public performances, in connection with products or services that are not those of Cheap Holidays Tenerife, in any manner that is likely to cause confusion among consumers, that disparages or discredits Cheap Holidays Tenerife and/or its licensors, that dilutes the strength of Cheap Holidays Tenerife or its licensors property, or that otherwise infringes Cheap Holidays Tenerife or its licensors intellectual property rights.

 

3. REPRESENTATIONS, WARRANTIES, AND ACKNOWLEDGMENT

3.1 Cheap Holidays Tenerife makes no representations about the reliability of the features of the Cheap Holidays Tenerife web site, and disclaims all liability in the event of any service failure. You understand and accept that any reliance on such material and/or systems will be at your own risk. Cheap Holidays Tenerife makes no representations regarding the amount of time that content on its site will be preserved.

3.2 Our web site is provided on an "as available" basis. No warranties, express or implied, including but not limited to those of merchantability or fitness for a particular purpose, are made with respect to our web site or any information or software therein. Under no circumstances, including negligence, shall Cheap Holidays Tenerife be liable for any incidental, special, or consequential damages that result from the use of or inability to use our web site, nor shall Cheap Holidays Tenerife be responsible for any damages whatsoever that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance whether or not caused by events beyond Cheap Holidays Tenerife's reasonable control, including but not limited to acts of god, communications line failure, theft, destruction, or unauthorised access to our web site, records, programs, or services.

3.3 You agree to indemnify and hold Cheap Holidays Tenerife, its parents, subsidiaries, officers, employees, and web site contractors harmless from any claims and expenses, including reasonable legal fees, related to your violation of these Terms and Conditions or Policies and Procedures, including any abusive or unlawful behaviour on the part of you or your dependents, or the infringement of any intellectual property or privacy right of any person.

3.4 Both you and Cheap Holidays Tenerife acknowledge and agree that no partnership is formed and neither of you nor Cheap Holidays Tenerife has the power or the authority to obligate or bind the other.

3.5 These Terms and Conditions will be governed by and construed in accordance with English and Spanish law.

 

4. TRAVEL  DISCOUNTS

4.1 The discounts available via Cheap Holidays Tenerife are subject to qualification criteria relating to the traveller(s).  Qualifications/restrictions: If travellers are married or living together then both parties must be travelling, with the lead traveller being between the age of 30-65. Travellers must be UK resident home owners or privately renting, and either in full-time employment, self-employment or retired with a joint income in excess of £30,000 per annum.  Cheap Holidays Tenerife reserve the right to reject any bookings if we have reasonable doubt that the applicants are not qualified for the special discount. In these instances, you will be given the option of paying the difference between the special discounted price and the normal price for the booking, or cancel the booking if this is still possible.

4.2 Travellers are required to attend a no obligation, Personal Orientation Meeting.  At this meeting travellers will meet with a Monster Rewards Advisor and be introduced to a unique Discount Lifestyle Concept.  Drinks and refreshments are provided before, during and/or after the meeting.  As a rough time guide, meetings are usually around 85 minutes, excluding any time for refreshments.  A Monster Rewards Consultant in Tenerife will contact the traveller(s) to arrange a mutually beneficial time to meet during the holiday.

4.3 This is an introductory offer and the discounted rate can only be booked once per traveller. Cheap Holidays Tenerife reserve the right to reject any bookings where applicants have already used the introductory rate or are existing customers of Monster Rewards or Monster Group (travel).

4.4 No customer travelling with Cheap-Holidays-Tenerife.com is under ANY obligation to accept or buy any products, memberships or services offered. 

 

5. TENERIFE RESORTS AND HOTELS INCLUDED IN THE PROMOTION

5.1  The promotion is limited to hotels and/or apartments in these areas of Tenerife and all bookings are subject to availability.

Costa Adeje:

  • Adonis Isla Bonita
  • Adonis Resorts Castalia-Brezos
  • Albatros Tenerife Sur
  • Altamira
  • Aparthotel Club Bonanza
  • Atlantic Holiday Center
  • Bahia Princess
  • Be Live La Niña
  • Borinquen
  • Caledonia Park
  • Castalia Park
  • Club Atlantis
  • Clubhotel Riu Buena Vista
  • Colon Guanahani
  • Dream Gran Tacande
  • Dream Villa Tagoro
  • El Cortijo
  • El Duque
  • Esmeralda Playa Hotel
  • Fanabe Costa Sur
  • Flamingo Club
  • Flamingo Suites
  • Garajonay I
  • Gran Hotel Bahia del Duque
  • Gran Hotel Costa Adeje
  • Grand Hotel Callao
  • Guayarmina Princess
  • H10 Costa Adeje Palace
  • H10 Gran Tinerfe
  • Hovima La Pinta
  • Iberostar Anthelia
  • Iberostar Bouganville Playa
  • Iberostar Grand Hotel El Mirador
  • Iberostar Grand Hotel Salome
  • Iberostar Las Dalias
  • Iberostar Torviscas Playa
  • Isabel Family Hotel
  • Island Village
  • Jacaranda
  • Jardin Caleta
  • Jardin Tropical
  • Jardines de Nivaria
  • La Pinta
  • Lagos de Fañabe
  • Laguna Park I
  • Laguna Park II
  • Los Brezos
  • Los Geranios
  • Los Olivos
  • Luabay Costa Adeje
  • Malibu Park
  • Mare Verde/Maluca
  • Melia Jardines del Teide
  • Merlin Resort
  • Neptuno
  • Nogal Beach
  • Ocean Palace
  • Orlando Club Resort
  • Panorama
  • Paradise Court
  • Parque de las Americas
  • Parque Del Sol
  • Playa Olid Apartments
  • Playa Real Resort Hotel
  • Ponderosa Aparthotel
  • Pueblo Torviscas
  • Regency Club
  • Residencial Habitats del Duque
  • Riu Arecas
  • Riu Palace Tenerife
  • Royal Garden Villas
  • Santa Maria
  • Sheraton La Caleta Resort & Sp
  • Sol Sun Beach
  • Tinerfe Garden
  • Tinerfe Garden Apartments
  • Tropical Park
  • Villa Adeje Beach
  • Villa Las Flores
  • Villas Canarias
  • Vime Callao Garden
  • Vincci La Plantacion Del Sur
  • Yucca Park Premium

Los Cristianos:

  • Aguamar
  • Aguamar Apartments
  • Andrea's
  • Arona Gran Hotel
  • Bahia Colon
  • Bungalows Atlantida
  • Castle Harbour
  • Chipeque
  • Costa Mar
  • Cristian Sur
  • H10 Big Sur
  • Las Fuentes
  • Los Alisios
  • Mar Y Sol
  • Oasis Mango
  • Paradise Park Resort
  • Plataneras
  • Regency Country Club Apartments Suites
  • Reveron
  • Reveron Plaza
  • Saint George
  • Sol Princesa Dacil
  • Sol-Mar
  • Sur Y Sol
  • Tenerife Sur

Playa de Las Americas:

  • Andorra Apartamentos
  • Apartahotel Ocean Ponderosa
  • Best Tenerife
  • Bitacora
  • Bungalows Barranco
  • Caledonia Udalla Park
  • California
  • Caribe
  • Catalonia Oro Negro
  • Colon II
  • Columbus
  • Compostela Beach
  • Compostela Beach Golf Club
  • Coral Beach
  • Dream Noelia Sur
  • Florida Park Club
  • Gala
  • Golf Resort
  • Gran Oasis Resort
  • Granada Park
  • Green Garden Resort & Suites
  • H10 Conquistador
  • H10 las Palmeras
  • Hacienda del Sol
  • Hesperia Troya
  • La Siesta
  • Las Floritas
  • Las Madrigueras
  • Las Piramides
  • Los Cardones
  • Los Hibiscos Club
  • Mare Nostrum Hotel
  • Mare Nostrum Julio Cesar
  • Mare Nostrum Marco Antonio
  • Mar-Ola Park Apartments
  • Marylanza Suites & Spa
  • Mediterranean Palace
  • Olympia Aparthotel
  • Optimist
  • Oro Blanco Apartments
  • Paradero
  • Paradero II
  • Paradiso Del Sol
  • Paraiso Royal
  • Park Club Europe
  • Parque Cattleya
  • Parque Cristobal
  • Parque de la Paz
  • Parque Santiago Iii and Iv
  • Playazul
  • Ponderosa
  • Rebecca
  • Sir Anthony
  • Sol Tenerife
  • Sunprime Coral Suites
  • Torres De Yomely
  • Tropical Playa
  • Villa Cortes Hotel
  • Villa Mandi Golf Resort
  • Vistasur
  • Vulcano
  • Zentral Center

6. YOUR FINANCIAL PROTECTION

6.1 When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

6.2 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

6.3 If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

 

7. PRICES

All our prices are shown in pounds sterling and include VAT, where applicable.

Cheap Holiday Tenerife offers its services at discount, negotiated and public prices. The descriptions of the arrangements on our website specify the services that are included in the price and any special conditions that apply.

Please note, changes and errors occasionally occur. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the correct price at the time of booking.

For arrangements including accommodation and transport, the prices are calculated on the basis of the number of nights stayed and not the number of whole days.

Unless otherwise stated in the description of the offer, prices do not include:

  • booking fees
  • charges for the issuing of tickets or travel vouchers (these vary depending on the form of issue chosen)
  • personal travel insurance
  • territorial exit charges required by certain countries, which must be paid on the spot in cash, when checking-in
  • excess baggage charges
  • airport parking
  • single room supplement
  • meals not included in the formula chosen for the holiday, and meals consumed during stop-overs
  • drinks, including those consumed with meals (including bottles of water when the hotel does not have drinking water)
  • infant charges which must be paid direct to the hotel on the spot
  • telephone calls
  • optional visits and excursions, entrance charges to museums and sites
  • activities for which a charge is payable
  • personal expenses
  • obligatory tips in certain countries
  • optional tips to guides or drivers in the context of a tour or cruise.
a. Airport taxes

Airport taxes payable in advance are included in our prices. The amount of these is generally to be found in the description and is included in the price quoted at the time of booking.

Apart from the airport charges collected directly at the time of your booking, additional local taxes may be imposed by the local authorities in certain countries and these must be paid by you locally.

b. Booking fees

A fixed booking fee will be if a booking is made by telephone. In this case you will have the individual advice of a travel adviser.

Booking fees may change.


8. MAKING YOUR BOOKING

The party leader must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By clicking the ‘Accept T&Cs’ link, signing a physical order quotation or otherwise confirming that you wish to make a booking, the party leader confirms that he/she is so authorised and accepts the booking conditions. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.

All arrangements advertised online are normally available. Where you book any arrangements other than a flight inclusive tour operator package online, a confirmation of your booking will be sent to you automatically using the e-mail address provided. A binding contract between you and the accommodation provider, tour operator or Cheap Holidays Tenerife, as applicable, will come into existence when we send out this confirmation. Your credit / debit card will be debited immediately with the applicable amount due. If you book a Cheap Holiday Tenerife package which includes flights, you will also receive an ATOL certificate immediately we receive any payment from you. Please see section 3 clause 6 ‘Your financial protection’ for further information on the ATOL Certificate.

If you book a flight inclusive tour operator package online, an ATOL Certificate will be sent to you by us using the e-mail address provided as soon as we receive payment.  Please see section 2 clause 5 ‘Your financial protection’ for further information on the ATOL Certificate. Your credit / debit card will be debited immediately with the applicable amount due. We will then send you a booking confirmation from the tour operator. A binding contract between you and tour operator will come into existence when the tour operator sends out this confirmation to us. You will in addition receive a confirmation and invoice from us as applicable to all other arrangements. However, these documents purely acknowledge your booking.

Occasionally, advertised arrangements will not be available when your booking request is processed. Where this occurs, we will, where possible, offer you similar alternative arrangements. Where we cannot do so or these are not acceptable to you, we will reimburse the payment you have made to the credit / debit card from which payment was deducted.

Occasionally, advertised arrangements will not be available when your booking request is processed. Where this occurs, we will, where possible, offer you similar alternative arrangements. Where we cannot do so or these are not acceptable to you, we will reimburse the payment you have made to the credit / debit card from which payment was deducted.

Telephone bookings are confirmed and a contract comes into existence once all elements have been verbally confirmed and accepted by you and the applicable payment has been made. Where the arrangements include a flight, an ATOL Certificate will be emailed or posted to you immediately payment is received from you. Where applicable, the issue of an ATOL Certificate confirms receipt of your payment and that this is financially protected under the ATOL scheme. It does not, however, confirm the booking. A contract between you and the tour operator or CHEAP HOLIDAYS TENERIFE, as applicable, only comes into existence as referred to above.

Please also check your confirmation and invoice carefully as soon as you receive them. Contact us immediately if any information which appears on the confirmation, invoice or any other document appears to be incorrect or incomplete.

Where you book online or otherwise request us to, we will communicate with you by e-mail in relation to your booking. You must accordingly check your e-mails on a regular basis, including your Spam inbox. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. Certain documents may need to be sent by post. References in these booking conditions to ‘send’ and ‘in writing’ include electronic communications through our website or by e-mail.

If you wish to, you may contact us by e-mail for any of the reasons mentioned in these booking conditions (for example, to request an amendment) providing you do so to Info@Cheap-Holidays-Tenerife.com.

 

9. PAYMENT

Payment may be made using the following international credit/debit cards:

  • VISA credit cards
  • MasterCard
  • VISA debit card

For all orders other than online bookings for which only a deposit is payable at the time of booking, the full cost of the booking is debited against your credit/debit card when the reservation is confirmed.


10. TRAVEL DOCUMENTS

The method for issuing travel documents and/or tickets is as stated below or otherwise advised in writing and depends on the time available between the date of issue of tickets and your date of departure, and/or type of service. Travel documents will not be issued unless full payment has been received.

Tour operator package or Cheap Holidays Tenerife package

Vouchers for land services (hotel stays, transfers, etc.) and the booking confirmation to enable you to collect any ticket on departure at the airport will be sent to you either by post or e-mail, depending on the type of service. The party leader must provide a postal address, an e-mail address to which we can send you certain documents relating to the holiday between the hours of 09.00 to 18.00 Monday to Friday.

Flights

If, five days before departure, you have not received your travel documents, you must inform us so that we can get them to you in time. If you provide us with incorrect information, Cheap Holidays Tenerife has no liability if the holiday is adversely affected or made impossible by the non-receipt of travel documents. In addition, we would recommend that you regularly consult your e-mail and your telephone messages up to the point of departure, even if you have already received your travel documents.

In the case of a last minute booking on charter flights, tickets will be collected at the airport.

 

11. SPECIAL REQUESTS AND MEDICAL CONDITIONS/DISABILITIES

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant accommodation provider / tour operator / supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation, invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as ‘standard’ bookings subject to the above provisions on special requests.

If you have any medical condition or disability which may affect your holiday or any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed.

 

12. DURATION OF YOUR HOLIDAY

The duration of the advertised holiday includes:

  • the date of scheduled departure from your departure airport for your outward flight (where arrangements include flights) or the date from which your accommodation is available for your occupation (where the arrangements do not include flights); and
  • the scheduled date of arrival at your return airport of your return flight (where arrangements include flights) or the date you are required to leave your accommodation (where the arrangements do not include flights)

The prices are calculated on the basis of the number of nights, and not the number of whole days. The first and last day are generally taken up with travel (where included). For this reason if, as a result of the timetables operated by the airlines, the first and/or last day are shortened, in the form of a late arrival or morning departure, you will not receive any compensation, refund or reduction in the price. The same applies if the duration of the holiday is lengthened. No compensation will be payable for return on the day following the contractual date.

 

13. ACCOMMODATION AND STAYS

a. Hotel classification

The number of stars attributed to the hotel appearing in the description corresponds to a classification established as a point of reference in accordance with local standards in the host country. They may differ from UK and European standards. We will endeavour to keep you informed as accurately as possible regarding the condition of your accommodation. The comments we make in our descriptions are from our knowledge of the establishments and the comments we have received from customers. We reserve the right, for technical reasons, in cases of force majeure or actions by third parties, to replace the planned hotel with accommodation of the same category offering equivalent services. This would only be in exceptional circumstances and in such cases we will inform you as soon as we are aware of this necessity.

b. Taking possession of and vacating your room

It is not generally possible to have access to hotel rooms until 14.00, whatever the time of arrival of the flight, and rooms must usually be vacated before 12.00, whatever the time of the return flight. These are standard times for the hotel industry but please check the details of your particular booking as these may vary slightly from time to time.

For all hotel reservations, not including travel, you may arrive at your chosen accommodation from 2.30pm onwards unless otherwise stated in your travel documents.

For all self-catering reservations, not including travel, you may arrive at your accommodation from 4.30pm onwards unless otherwise stated in your travel documents. All rooms must be vacated before 12.00pm on the day of departure.

c. Types of room

Single rooms. These have a single bed. They are subject to a supplement, are available in a limited quantity and are often less spacious, less comfortable, and less well situated than the other rooms.

Double rooms. These have either two single beds (more common) or a double bed.

Triple rooms. In most cases these are like double rooms, with the addition of a single bed (note: this bed may be less than standard size).

Quadruple rooms. In most cases these are like double rooms, with the addition of two single beds (note: these beds may be less than standard size). In the case of 2 adults and 2 children, if the area of the room is not big enough for more than three people in the same room, 2 adjacent or interconnecting (if possible) double rooms will be requested and the adult rate will then be applied (unless specifically stated).

Family rooms. Some triple or quadruple rooms have 3 of 4 proper beds of standard size and there is therefore no reduction.

d. Meals

These depend on the meal plan chosen / applicable. The following are guidelines only so please check your specific holiday as these details may vary.

  •  All-inclusive. This includes accommodation, breakfast, lunch, dinner and normal drinks (mineral water, fruit juice, sodas, wines, local alcohol), generally between 10.00 and 22.00. Some alcoholic drinks may not be included in the formula and will be billed separately by the hotel.
  • Full board. This includes accommodation, breakfast, lunch and dinner, but no drinks.
  • Half board. This includes accommodation, breakfast and either dinner or lunch, without drinks.

In the case of full board or half board, drinks are not included, unless specifically mentioned in the description. In some countries drinking water is not always available, and any bottles of drinking water bought are therefore at the customer’s expense.

Payment for any additional food and drink not included in the applicable meal plan must be paid for locally.

It is necessary to comply with the hotel’s rules, particularly with regard to the opening hours of the restaurant(s) or bar(s), and the places designated for the consumption of meals and drinks.

e. Activities offered during the stay

Some activities offered may present particular risks for young children. We will not be liable in the event of an incident or accident which is due to a lack of vigilance on your part. It may happen that certain activities referred to in the description are no longer provided by our local provider for climatic reasons, in the event of force majeure, a stay out of the tourist season or when the minimum number of participants required for providing a given activity is not reached (examples: group sports, children’s club). In such cases Cheap Holidays Tenerife cannot be held liable. In the early or late season some activities may not be available, some of the facilities (restaurant, swimming pool, etc.) may be closed and maintenance work may be in progress. As a general rule, entertainment and sports activities may vary in frequency depending on how many people are staying at the time and on climatic conditions. Particularly during the high season it is possible that the number of parasols, loungers, sports equipment, etc., is insufficient for the demand. The opening hours of bars, restaurants, and discos, etc., may be irregular and dependent on the management of the establishment in question.

Most beaches, even so-called ‘private’ beaches, are open to the public. It is possible that they are not regularly cleaned.

The sports activities offered for collective participation are often organised by providers outside the hotel. We have no liability for such activities. Any travel costs related to such activities are at the customer’s expense. Similarly these activities may be withdrawn at the discretion of the organiser if there is insufficient demand. This will not give rise to any entitlement to compensation.

f. Infants

We would ask parents travelling with infants to bring with them the appropriate food for their child, as they may not be able to find it at their holiday destination. You may be asked to pay a charge, for example for provision of a cot and/or for heating baby food and drinks. You should request this when making your reservation, though we cannot confirm the availability of such services.

g. Pregnant women

For all sea, bathing and spa treatment reservations: We would advise pregnant women to consult their doctors before making any reservation, in order to confirm that it is appropriate for them to undergo sea treatments, or other treatments included in the package. We would inform you that none of the treatments is designed or suitable for pregnant women, and that treatment may not be possible in certain cases. Please inform us of the stage of pregnancy when making your reservation, so that we can inform our suppliers.

We cannot be held liable in the event that treatment is only partially completed or not all; and no compensation will be payable under such circumstances.

14. ALTERATIONS BY YOU

Should you wish to make any alterations to your confirmed arrangements, the party leader must notify us in writing by post, fax or e-mail as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, we will then send you a document advising you of the applicable amendment costs which you must approve within the stated time in order to confirm your request. Any approval received outside the stated time frame allowed may result in additional costs, of which you will be informed by e-mail. It is essential that you return your written approval as otherwise your original booking will stand.

As a general rule, alterations, whatever their nature, are likely to result in cancellation of your existing booking followed by a new booking, involving payment of the relevant cancellation charges. However, in certain circumstances, it may be possible to make alterations to your existing booking.

Any alteration to arrangements (with the exception of the departure date) before departure will involve the following charges:

  • More than 30 days before departure: £16 per person
  • Between 30 and 21 days before departure: £40 per person
  • Between 20 and 8 days before departure: £77 per person
  • Up to 7 days before departure: £100 per person

These charges will be added to any costs charged by the supplier of which you will be informed before the alteration is made.

Note:

  • An alteration of the departure date will result in the booking being cancelled. Consequently, such an alteration will involve the payment of cancellation charges as referred to in clause 15.
  • Any alteration affecting a scheduled or a low cost flight requires the payment of 100% of the ticket price by way of cancellation charges together with the purchase of a replacement flight at the then applicable cost.
  • A ticket for a show or any leisure activity cannot be sold back or exchanged except in the case of cancellation of the show or a decision, by the organiser, to refund the tickets. Generally, it is not possible to change the date of your reservation in order to see the show on a different date. Whatever the circumstances such requests will be reviewed at the discretion of the organiser. In all cases cancellations of reservations for shows will result in cancellation charges of 100% of the cost and there can be no refund.

 

15. CANCELLATION BY YOU

Should you need to cancel your holiday once it has been confirmed, the party leader must immediately advise us in writing by post, fax or e-mail. We will then send you a document advising you of the cancellation charges and any other applicable costs which you must approve within the stated time in order to confirm your request. Any approval received outside the stated time frame allowed may result in additional costs, of which you will be informed by e-mail. It is essential that you return your written approval as otherwise your original booking will stand. Subject to receipt of your written approval of the above document within the stated time, your notice of cancellation will only be effective when received by us in writing.

Any external costs or costs which aren’t included in your booking (such as the issuing of visas, other travel documents, vaccination costs, etc.) are non-refundable.

The cancellation of your booking for whatever reason does not exempt you from paying all the sums that you owe to Cheap Holidays Tenerife.

The cancellation charges payable vary depending on the suppliers concerned. Subject to any special provisions applicable to the arrangements confirmed, the following scale of charges will apply where you have booked accommodation only. Where you have booked a tour operator package, the tour operator’s cancellation charges will apply. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding booking fees and amendment charges. Booking fees and amendment charges are not refundable in the event of cancellation. This scale shows the maximum charges applicable. In practice the charges will often be lower. Charges depend on the date we are notified of the cancellation in writing. References to departure are to the start date of the arrangements contracted.

  • up to 30 days before departure = 30% of the holiday price
  • between 30 and 16 days before departure = 55 % of the holiday price
  • between 15 and 7 days before departure = 75% of the holiday price
  • less than 7 days before departure = 100% of the holiday price
  • non-arrival or late arrival at the start point of the services = 100% of the holiday price.

In addition to the above cancellation charges, an administration charge will be payable to Cheap Holidays Tenerife where you cancel an accommodation only booking.

Cancellation and administration charges will be deducted from any refund payable in the event of cancellation, and will be charged to you in the event of an alteration.

Important: Any cancellation affecting the flight element of a tour operator package or a Cheap Holidays Tenerife package will involve minimum cancellation charges equivalent to the price of the flights.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

Any interrupted or shortened stay, or any service not actually taken up by you, for whatever reason, (including in the event that you do not arrive at the starting point or fail to arrive in time), does not entitle you to a refund.

 

16. TRANSFER BY YOU

This clause applies where you have booked a tour operator package or a Cheap Holidays Tenerife package.

If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure with full details of the names, addresses and any other required information / evidence of the replacement person(s) and any replacement person(s) satisfy any applicable conditions relevant to the holiday (for example, children’s ages must be in the same range).

Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with the following amendment fees must be paid before the transfer can be effected. Any overdue balance payment must also be received. For flight inclusive bookings, the charges levied by the airline concerned must be paid. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight and no refund will be available for the original flight booking.

The transferor or transferee must pay the following minimum amendment fees (per person transferring) in advance:

  • Over 30 days before departure: £16
  • Between 30 and 21 days before departure: £40
  • Between 20 and 8 days before departure: £77
  • Up to 7 days before departure: £100

The transferor and the transferee will be jointly liable for payment of any balance due, and for payment of any additional costs caused by the transfer.

In all cases where additional costs are payable to effect a transfer (for example, non-changeable flight ticket, etc.), either the transferor or transferee must pay Cheap Holidays Tenerife the full amount concerned. Personal insurance is not under any circumstances refundable or transferable.

All travelling parties must ensure that (after a transfer has taken place) the booking still qualifies for any discounts as per point 4 of the terms & conditions.

 

17. INSURANCE

We consider adequate travel insurance to be essential. Please ensure that you have a valid travel insurance policy for the countries you will be travelling to or through. It is essential that all members of the party are covered by the policy (in case of families) or have their own policy. You must ensure you read all conditions and information applicable to any policy you purchase.

Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

 

18. FORCE MAJEURE

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, closure of airspace or airports, volcanic activity, fire and all similar events outside our control.

 

19. COMPLAINTS AND PROBLEMS

Before making your booking, it is up to you to find out about any local events, such as carnivals, religious festivals, national holidays, etc. which could affect the smooth running of your holiday. No claim regarding such matters may be made against Cheap Holidays Tenerife subsequently.

In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform the supplier of the service(s) in question and our / the tour operator’s local representative or agent (where applicable). Any verbal notification must be put in writing and given to the supplier and representative / agent (where applicable) as soon as possible. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 30 days of the end of your holiday giving your booking reference and full details of your complaint. Only the party leader should write to us. Any claim must be made individually (one per booking). We cannot accept collective claims or petitions. Please send any correspondence to:

Cheap Holidays Tenerife,
CC Fanabe Plaza, 340,
Avda Bruselas, Costa Adeje,
38660 TENERIFE

Where we act as agent, we will pass your complaint or claim to the relevant accommodation provider or tour operator who may deal with it directly. Any assistance we offer in resolving any such complaint is provided without any liability on our part.

For any Cheap Holidays Tenerife package, we cannot accept liability if you fail to notify any complaint or claim entirely in accordance with this clause except where the claim involves death, personal injury or illness caused by our negligence.

Acknowledgement of receipt of your communication, and that it is being duly processed by the relevant department, will be sent to you within a maximum of 14 days. In most cases the final response will depend on how soon a response is received from the accommodation provider / tour operator / supplier in question. We will provide you with a full response within 28 days or, if this is not possible, a detailed explanation for the delay. No claim or request for reconsideration will be accepted by telephone. A written communication must be sent to the relevant department in order that the claim can be re-examined. You must bear the costs of informing us of your dissatisfaction. Our offices are not open to the public and any claim must be in written form.

In the event of the loss of or damage to your baggage during transportation by air, before submitting any claim to our after-sales department, you must contact the airline:

  • informing it of the loss or damage to your baggage before you leave the airport; and
  • sending it a declaration. You must attach the originals of the following documents: the flight ticket, a declaration of loss and baggage check-in coupon.

You must also obtain a copy of the airline’s procedure for notifying loss or damage to baggage and ensure you follow this in all respects including time limits for doing so.

 

20. BEHAVIOUR AND DAMAGE

You accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, the accommodation provider / tour operator / we (as applicable) are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. The accommodation provider / tour operator / we will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and no expenses or costs incurred as a result of the termination will be paid.

 

21 EXCURSIONS AND ATTRACTIONS

We may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are not run, supervised, controlled, inspected or endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of any contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in section 3, clause 4 of our booking conditions will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.

We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions referred to on our website and in our other advertising material which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.

 

22. PASSPORTS, VISAS

A full and valid passport is required for all persons travelling (including children who now require their own passport). British citizens require a full British passport. Requirements may change and you must check the up to date position in good time before departure. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of Tenerife.

Single parents and adults who are not a child’s parents (including grandparents) travelling with children without their parents should be aware that some countries require documentary evidence of parental responsibility or permission before allowing lone parents / other accompanying non parent adults to enter the country or, in some cases, before permitting the children to leave the country. Cheap Holidays Tenerife will not accept bookings for any unaccompanied children. Cheap Holidays Tenerife cannot be held liable in the event that, despite this restriction, an unaccompanied minor is booked for a holiday without its knowledge.

You must carefully observe all applicable formalities and ensure that the surnames and forenames used for all passengers, when making a booking and appearing in your travel documents (booking forms, travel tickets, vouchers, etc.), correspond exactly with those appearing on your passport, visas, etc.

 

23. FLIGHTS

a. Banned carriers

In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a ‘Community list’ which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm.

We are also required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which you are not offered a suitable alternative the provisions of section 3, clause 3 will apply where you have booked a Cheap Holidays Tenerife package.

b. Airline conditions

The conditions governing the provision of air transport are determined by the airlines. Changes to times and routes, stop-overs, changes of airport, delays, missed connections, flight cancellations, are part of the constraints that are specific to air transport. Most of the time they are due to crowded air space at certain periods, to compliance with the air traffic control regulations, and to passenger handling delays at airports, the aim being to ensure passenger safety.

c. Direct / non direct flights and stopovers

Direct flights may be ‘non stop’ or may involve one or more stop-overs (in the latter case this means the same flight by the airline, because the flight number remains the same) whether or not this involves a change of crew, of which we will not be informed. The same applies to connecting flights that may be subject to crew changes. When you book a scheduled or charter flight involving a stop-over in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that you have sufficient time for reaching the second airport. The journey to the other airport is at your own expense. We will not be able to reimburse you for these costs, nor will we be liable if you miss the second flight.

The airport name, when the town in question has a number of airports, will be specified, though this may be subject to subsequent alteration.

d. Flight timings

We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown on our website and/or detailed on your confirmation are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.

Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. You must accordingly check your tickets / e-tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched. We will contact you as soon as possible if this occurs. In addition, we would recommend that you regularly consult your e-mail and your telephone messages up to the point of departure, even if you have already received your travel documents.

e. Changes

Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying the normal applicable charges except where specified in these conditions.

f. Special conditions applying to charter and low cost flights

In addition to the conditions mentioned above, charter and low cost flights are subject to the special conditions described below. Any seat on a charter flight which is not used by you, for either the outward or return journey, is not subject to reimbursement, even in the event of a date alteration. If, on your own initiative, you decide to switch from a charter or low cost flight to a scheduled flight, you will have to pay the full amount for such tickets at the current tariff.

g. Failure to check in

Failure to check in for a flight on the outward journey (charter or scheduled flight) will automatically result in cancellation of the return flight by the airline. We would encourage you to contact us on the date of departure if you wish us to keep the return flight open; this decision remains at the discretion of the airline.

i. The return

You may be required to re-confirm your return flight locally with the airline within 72 hours prior to the envisaged date of departure. For package holidays this formality is generally performed by the local representative or agent. Where applicable, if you fail to do so, your seat cannot be guaranteed by the airline, which has the right to allocate your seat to someone else. In addition, this procedure also gives you the opportunity to confirm the times of your return flight which may have been altered in the meantime.

j. Loss of air tickets

If you lose your air ticket or if your ticket is stolen, you must make a special declaration to the police and to the airline, and guarantee your return, at your own expense, by buying another ticket from the airline. All the consequences resulting from the loss of an air ticket must be borne by you. However, at the airline’s discretion, you may apply for a refund. Your application for a refund should be accompanied by all the relevant, original documents (ticket stubs, boarding cards, etc.).

k. Luggage

Each airline has its own policy regarding luggage. More often than not the maximum weight permitted is 15 kg on charter and low cost flights (these airlines typically have an extra charge for luggage) , and 20 kg on scheduled flights. If you exceed this limit, and if the excess is permitted, you must pay a supplement direct to the airline at the airport. The airline is liable to you, for the baggage you entrust to it, only for the compensation contemplated in the applicable international convention.

In the event of damage, late forwarding, theft or loss of luggage, you should contact the airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration.

It is recommended that you take out an insurance policy covering the full value of your possessions.

l. Babies and infants

Babies (up to 2 years of age) do not occupy a seat; the price of the ticket is generally 10% of the official rate.

On certain scheduled flights children (from 2 to 11 years of age) may be granted a reduction.

m. Pregnant women

Airlines may sometimes not permit pregnant women to fly when they are of the view that, because of the stage of pregnancy in question, there is a risk of giving birth during the flight.

 

24. Denied Boarding Regulations

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by email to passengercomplaints@caa.co.uk or see www.caa.co.uk  - Referring Your Complaint to the CAA. 

 

25. WEBSITE / ADVERTSING MATERIAL ACCURACY

The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking. 

26. SAFETY STANDARDS

Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower. You must take all sensible precautions to protect your own safety and wellbeing while you are on holiday. Please ensure you are familiar with the layout of your hotel or other accommodation and in particular the location of fire exits, escape routes and alarms as soon as possible after arrival. Children of all ages should be appropriately supervised at all times given local safety standards may be very different to those found in the UK, particularly in the vicinity of swimming pools and balconies which present inherent risks. Balconies may not be enclosed in a way which would prevent a child or adult falling from them. Swimming pools may not have regular or reliable depth markings and may contain unexpected and unmarked changes of depth. Swimming pool surrounds may be slippery when wet. You must personally familiarise yourself with the depth of the pool and any hazards it contains. The pool should be checked before every use and any apparent defects immediately reported. You must not enter any pool after drinking any alcohol, even a moderate amount, or when it is closed and must not dive into it except into any area which is specifically designated as suitable for diving and then only after you have personally checked the depth.

 

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